Every once in a while, if you’re lucky, you meet someone who embodies all of the most important qualities that one hopes to find in a skilled professional. Kim Roche is a warm, caring, and deeply insightful person. She’s an astute observer who thinks carefully about how best to approach the goal of nurturing positive interactions between humans and dogs, and I’m sure she’s taught Judith and me as much as she’s taught Charlie. I know of few people who understand and can apply behavioral principles of positive behavior change as deftly as she. But what makes Kim so effective is her obvious affection for the people and dogs with whom she works. She is a gem who continues to enrich our lives.